Chandigarh, Nov. 13 – In a bid to set new benchmark in the corporate performance and service to the consumers thereby enhancing consumer satisfaction, the Dakshin Haryana Bijli Vitran Nigam (DHBVN) today launched the “Integrated Distribution Management System (IDMS) at Rewari for consumers in Rewari town. Mr. M.B. Vashishtha, Advisor (Opeations), DHBVN inaugurated the new facility of advanced technology for consumers and DHBVN employees in Rewari.
Later while talking to mediapersons, Mr. Vashishtha said that as a continuous effort for consumer satisfaction, the DHBVN has introduced on-line viewing, printing and bill payment facilities to the urban domestic and non-domestic consumers in Rewari. Consumers now can view history of electricity consumption and bills, print the same and pay the bill by accessing website of DHBVN through any browser.
By entering the URL of DHBVN’s web site http://www.dhbvn.com, a consumer should click on the button associated with consumer services. This will open another window where by clicking on “On Line Billing Detail” under billing information column, he will see the login page and an option for consumer registration for the first time user. He may enter user name and password and click on submit to view the consumer information and other details.
He said that system efficiency covers all consumer services like new connection temporary disconnection, reconnection, complaint registration, complaint status tracking, bill viewing, on-line payment, getting duplicate bills.
Mr. Vashishtha said that this is a pilot project. On success, the system would be rolled to all over the area of the DHBVN. The integrated distribution management system would provide managerial facility to DHBVN employees including revenue management, new connection, disconnection, reconnection, complaint management, request management, etc. The system has different portals for different users.
Mr Vashishtha said that reports on this system in office communication would enable and encourage employees to feed data into the system and thereby utilize the system online. With the start of it all financial transactions will be handled in this financial management and controlling. All material procurement transactions and transfer will also be handled in this system. All equipment and plant maintenance and preventive maintenance schedules, etc will be handled in through computer in the on-line system. The project system will be used at SDO level as well as other levels. This module is tightly integrated with other modules and takes care from project planning to execution and completion.
He said that with the computerization of its 13 operation sub-divisions in Gurgaon, Faridaba Hisar, Rewari and Sirsa towns, the Dakshin Haryana Bijli Vitran Nigam has already made available the facility of online registration of any type of complaint. The consumers can avail this facility through DHBVN’s website www.dhbvn.com.
Later while talking to mediapersons, Mr. Vashishtha said that as a continuous effort for consumer satisfaction, the DHBVN has introduced on-line viewing, printing and bill payment facilities to the urban domestic and non-domestic consumers in Rewari. Consumers now can view history of electricity consumption and bills, print the same and pay the bill by accessing website of DHBVN through any browser.
By entering the URL of DHBVN’s web site http://www.dhbvn.com, a consumer should click on the button associated with consumer services. This will open another window where by clicking on “On Line Billing Detail” under billing information column, he will see the login page and an option for consumer registration for the first time user. He may enter user name and password and click on submit to view the consumer information and other details.
He said that system efficiency covers all consumer services like new connection temporary disconnection, reconnection, complaint registration, complaint status tracking, bill viewing, on-line payment, getting duplicate bills.
Mr. Vashishtha said that this is a pilot project. On success, the system would be rolled to all over the area of the DHBVN. The integrated distribution management system would provide managerial facility to DHBVN employees including revenue management, new connection, disconnection, reconnection, complaint management, request management, etc. The system has different portals for different users.
Mr Vashishtha said that reports on this system in office communication would enable and encourage employees to feed data into the system and thereby utilize the system online. With the start of it all financial transactions will be handled in this financial management and controlling. All material procurement transactions and transfer will also be handled in this system. All equipment and plant maintenance and preventive maintenance schedules, etc will be handled in through computer in the on-line system. The project system will be used at SDO level as well as other levels. This module is tightly integrated with other modules and takes care from project planning to execution and completion.
He said that with the computerization of its 13 operation sub-divisions in Gurgaon, Faridaba Hisar, Rewari and Sirsa towns, the Dakshin Haryana Bijli Vitran Nigam has already made available the facility of online registration of any type of complaint. The consumers can avail this facility through DHBVN’s website www.dhbvn.com.
iDMS Successfully Completed 100 Billing Cycles in Rewari, DHBVN
ReplyDeleteSome salient Features of the programme:
1. Enabled Rural Customers to Pay Bills Online
2. Reduction in Response Time in Customer Complaints
3. iDMS - Positive experience for DHBVN users & customers
4. Zero Defects from first billing cycle